Rajiv Gandhi National Quality Award 2010

Shalby Hospitals, has added another feather in its cap by winning the prestigious Rajiv Gandhi National Quality Award 2010, instituted by the Union Ministry of Consumer Affairs, Food and Public Distribution.

The award was presented to Dr. Vikram Shah, Chairman, Shalby Hospitals, by Prof. K.V. Thomas, Union Minister for Consumer Affairs, Food and Public Distribution at the award distribution ceremony held on April 18, 2012 in Delhi.

Shalby is the only hospital in entire Western India to receive the National Award in Large-Scale Service Sector. The Award was launched by the Bureau of Indian Standards in way back in 1991, with a view to encourage Indian manufacturing and service organizations to strive for excellence and give special recognition to those who are considered to be the leaders of quality movement in India.

The award winners were selected from 64 contenders from various sectors after vigorous evaluation by a group of qualified and trained professionals from different spheres of intellectual activity. The selection of the award winners was done on the basis of nine parameters namely leadership quality; policies, objectives and strategies; human resource management; resources; processes; customer-focused results; employees’ satisfaction; impact on environment and society and business results.

The award has been named after our Late Prime Minister Rajiv Gandhi, recognizing the new thrust he had given to the quality movement in India so that India could move into 21st Century with pride. The award has been designed in line with similar awards in other developed countries, like Malcolm Baldrige National Quality Award in USA, Deming Prize in Japan and European Quality Award.